Privacy Policy

This Privacy Policy explains how Mellow Technologies Limited, trading as mellow ('mellow', 'we', 'us' or 'our'), collects, uses, stores and protects personal information when you use our self-checkout service, website, application or other related services (collectively, the 'Service')[cite: 2].

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable laws of Uganda[cite: 2].

By using the mellow Service, you acknowledge that you have read and understood this Privacy Policy[cite: 2].

We collect information that is reasonably necessary to provide, operate, secure and improve the mellow Service[cite: 2].

Depending on how you use mellow, we may collect information including[cite: 2]:

We may use personal information for purposes including[cite: 2]:

mellow may use information about your account and transaction history to determine or improve your trust level[cite: 2].

This may include information such as your transaction history, transaction frequency and value, successful or failed Transactions, account activity, payment history and identity verification status[cite: 2].

This information may be used to determine whether additional checkout limits or other features can be made available to you[cite: 2].

Where additional verification is required, mellow may request further information or documentation from you[cite: 2].

Guests may use certain mellow services without creating a mellow account[cite: 2].

Because Guests do not have a mellow account, we may collect only the information reasonably required to facilitate, verify, secure and record their use of the Service[cite: 2].

Guest transactions may be subject to the limits described in our Terms and Conditions[cite: 2].

We do not sell your personal information[cite: 2].

We may share relevant information with third parties where reasonably necessary to operate and provide the Service[cite: 2]. These parties may include[cite: 2]:

mellow may collect and use information relating to your use of the Service to help prevent fraud, theft, unauthorised transactions and other misuse[cite: 2].

Transaction information may be reviewed or analysed to identify unusual activity, verify purchases and protect mellow, Merchant Partners and other Users[cite: 2].

Where appropriate and lawful, mellow may use automated systems or other technologies to assist with these activities[cite: 2].

Our website and applications may use cookies and similar technologies to help us operate and improve the Service[cite: 2].

These technologies may be used to[cite: 2]:

We may contact you regarding transactions, receipts, account activity, security alerts, verification requests, service interruptions, service changes, changes to our terms or policies, customer support matters, and other information necessary to provide the Service[cite: 2].

Where permitted, we may also send promotional or marketing communications[cite: 2]. You may opt out of marketing communications where an opt-out option is provided[cite: 2].

You may still receive essential service-related communications even if you opt out of marketing messages[cite: 2].

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy[cite: 2].

The period for which information is retained may depend on[cite: 2]:

mellow takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure[cite: 2].

These measures may include access controls, authentication, encryption where appropriate, monitoring and other security measures[cite: 2].

However, no electronic system or method of transmission can be guaranteed to be completely secure[cite: 2].

Users are responsible for keeping their account credentials confidential and should notify us promptly if they suspect unauthorised access to their account[cite: 2].

Subject to applicable law, you may have rights relating to your personal information, including the right to[cite: 2]:

The mellow Service may contain links to third-party websites, services or applications[cite: 2].

We are not responsible for the privacy practices of third parties[cite: 2].

Users should review the privacy policies of third-party services before providing personal information to them[cite: 2].

When you use mellow at a Merchant Partner location, certain information may be shared between mellow and the relevant Merchant Partner to facilitate your Transaction and provide the Service[cite: 2].

Merchant Partners may have their own privacy policies and practices[cite: 2].

Where information is processed directly by a Merchant Partner, that Merchant Partner may be responsible for its own handling of personal information[cite: 2].

If mellow becomes aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the breach and make any required notifications to affected individuals or relevant authorities[cite: 2].

We may update this Privacy Policy from time to time to reflect changes to our Service, technology, business practices or legal requirements[cite: 2].

Where appropriate, we will notify Users of material changes through reasonable communication channels, which may include the mellow application, website, email or other available methods[cite: 2].

The updated Privacy Policy will become effective from the date stated at the beginning of the updated policy[cite: 2].

If you have concerns about how mellow handles your personal information, please contact us first using the details below[cite: 2]. We will make reasonable efforts to investigate and respond to your concern[cite: 2].

You may also have the right to lodge a complaint with the relevant data protection authority in Uganda[cite: 2].

This Privacy Policy is governed by the laws of Uganda[cite: 2].

Any disputes relating to this Privacy Policy will be subject to the jurisdiction of the courts of Uganda, unless applicable law provides otherwise[cite: 2].

If you have questions, requests or concerns about this Privacy Policy or how mellow handles your personal information, please contact us[cite: 2]: