Frequently Asked Questions

How can we help?

Everything you need to know about skipping checkout queues, shopping limits, mobile money payments, and exit validation.

Quick Guide

How Mellow Works in 4 Steps

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Step 1

Scan Entry QR

Visit mellow.africa and scan the entry code at the supermarket door.

Step 2

Scan Barcodes

Point your camera at item barcodes or search by name to add to cart.

Step 3

Mobile Money Pay

Approve payment on your phone using MTN MoMo or Airtel Money.

Step 4

Verify & Exit

Show your exit QR code to security at the door and walk out.

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mellow lets shoppers scan and pay for products directly with their smartphones, completely skipping the traditional checkout line.

Whether you're picking up a quick snack or doing your daily grocery run, mellow turns your phone camera into a personal checkout scanner so you can get in, scan, pay, and walk out with zero delays.

It's simple. Follow these 4 quick steps during your store visit:

1Start your session

Visit mellow.africa and scan the supermarket's entrance QR code to check in.

2Scan and shop

Use your phone's rear camera to scan product barcodes, or search for products in the app to add them to your cart.

3Pay

Pay for your purchase seamlessly using Mobile Money (MTN MoMo, Airtel Money) or card. Enter your PIN on your phone when prompted.

4Verify and exit

Receive your secure digital Exit QR code and show it to the attendant at the exit to verify before leaving.

✨ That's it. No queues, no hassle.

Your purchase limit depends on whether you have a mellow account:

Walk-in Customers (Guest)
  • Up to 3 different items per checkout session
  • Up to 10 total units across those items
Example: 3 pens + 3 rulers + 4 pencils = 10 total units across 3 items.
Registered Customers (Members)
  • Up to 5 different items per checkout session
  • Unlimited units of those items*
*Subject to standard store stock and trust tier limits.
In-Store Support

Still have questions?

If you need help while using mellow in any store, our supermarket partner staff are right there to guide you. You can also reach our customer support team directly.